griffinshockey.com: FAQ

Children age 2 and older must have a ticket to enter the arena. Children under 2 years of age do not need a ticket, but must sit on the accompanying adult's lap.

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I received a certificate for Griffins tickets. How do I redeem it?

You need to bring your certificate to The Zone (located on the west side of Van Andel Arena) and exchange it for your seats. Only originals will be accepted, and we suggest you redeem the certificate at least one week in advance of your desired game. The Zone is open Monday-Friday 10-6 p.m. and Saturday Noon-4 p.m. during the hockey season.

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» Group Tickets

What is a Griffins group outing?

A Griffins group outing is twenty or more people looking to experience an exciting and memorable Griffins game together. Griffins groups are made up of all kinds of people including: families, friends, businesses, community organizations, employee groups, holiday parties, alumni associations, sports teams and youth groups. Click here for the Groups Tickets page.

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Are groups eligible to receive a special ticket price?

Yes. Your group can save up to $6 off the box office price plus zero service fees. Your savings per ticket is dependant upon the size of your group.

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Are giveaway items and/or FREE food offers part of a Griffins group outing?

Yes. Select nights offer FREE $5 concession vouchers, dollar concession specials and premium giveaway items.

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What else do we receive as part of a Griffins group outing package?

Standard features include a video board welcome, Griffins group raffle (one winner per group) and a group leader disposable camera. Zamboni rides may also be booked through a group outing.

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Are certain games dedicated to specific groups?

Yes. We annually host theme nights for groups like scouts, schools, churches and youth hockey associations. We even host a weekday matinee game, which this season is on November 11 at Noon, with over 5,000 students from all over West Michigan in attendance.

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Is a birthday party considered a group?

Yes. Ten or more people make up a Griffins birthday party; complete with a video board annoucement plus an in-seat visit from either Griff or Finn. Click here for more info.

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What else should we know about Griffins group outings?

Group outings can raise thousands of dollars through fundraising programs like the Throw for Dough and national anthem performances. Youth hockey teams can play at the Van Andel Arena prior to a Griffins' Saturday games, or during an intermission. Businesses looking to entertain clients can rent one of four exclusive Griffins hospitality areas.

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How do I reserve and pruchase tickets for my Griffins groups outings?

It's easy as 1-2-3!
1) Contact the Griffins group sales department at 616-774-4585.
2) Your personal account executive will walk you through the process of selecting a game date and reserving tickets for your group. We will even offer tools to help you promote your event.
3) A deadline date will be set, providing you time to collect ticket totals and payment. Payments can be made over the phone or in person at the Griffins office.

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» Miscellaneous

What is a Griffin?

A creature from Greek mythology that possesses the head and wings of an eagle and the body of a lion. The Griffins' nickname was adopted on Nov. 20, 1995.

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Can I bring my camera to a Griffins game?

Yes. However, it must be 35mm or less and not have any detachable lenses.

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My organization is having a fundraiser. Would the Griffins be willing to donate anything?

In order to request a donation, please mail of fax a letter of request to the Griffins with "Attn: Donation Request" on the letterhead of the organization holding the fundraiser. Please include in the letter all pertinent details regarding the event (date/time, what the event will benefit, tax ID number if applicable, etc...). Please note that the Griffins receive many requests for donations, so not all requests can be fulfilled.

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Could you send me a pocket/magnet schedule or other team memorabilia?

We would be happy to send pocket schedules once they become available, which is typically in September before the season starts. To request a pocket schedule, please mail a letter of request, along with a self-addressed, stamped envelope to:
     Grand Rapids Griffins
     Attn: Pocket Schedule request
     130 W. Fulton, Suite 111
     Grand Rapids, MI 49503
Requests for magnet schedules and other team memorabilia cannot be fulfilled, as these items are either used for promotional giveaways or are sold at The Zone. Pocket schedule requests made by phone or email without an accompanying SASE will not be fulfilled.

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How do I set up a ride on the zamboni?

You must have tickets to the game before you can arrange for a zamboni ride. Please call 616-774-4585 ext. 3024 to arrange the ride at least two weeks prior to the game. Children must be five years of age and at least 45 pounds in order to ride and a parent/legal guardian must be present to sign a consent form. A $25 donation to the Griffins Youth Foundation is required.

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How can I arrange for Griff or Finn to visit my seats during the game?

You must have tickets to the game before you can arrange for a Griff or Finn visit. Please call 616-774-4585 ext. 3024 with your seat location to arrange the visit at least two weeks prior to te game. A $25 donation to the Griffins Youth Foundation is required.

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How can I sing the national anthem(s) at a Griffins game?

In order to sing the national anthem(s) at a Griffins game you must send a recording or yourself performing to:
     Grand Rapids Griffins
     Attn: National Anthem
     130 W. Fulton, Suite 111
     Grand Rapids, MI 49503
Recordings may also be submitted be emailing an mp3 file to griff@griffinshockey.com with the subject line: National Anthem. Be sure to inculde your name, address, phone number and email address with the recording.

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