Tickets will not be released or held without payment. Payments may be made by cash, Visa, MasterCard, Discover, or American Express only. Checks will be accepted for ticket packages through the Grand Rapids Griffins sales department only and cannot be used for single-game sales. All credit card transactions will show up on your bank statement as Star Tickets, Inc.
Purchase your tickets online and you can print your tickets immediately after you purchase them. Just select ‘Print@Home’ as your delivery option and your tickets will be emailed to you after you have completed your purchase in the form of a PDF attachment. The email you will receive will be sent from firstname.lastname@example.org. You must print these prior to arriving at Van Andel Arena for the game. Please you the best quality print options to ensure your tickets will scan at the turnstiles. In case the paper ticket does not scan, take those tickets to the will call window to speak with a Griffins representative who can attempt to reprint those tickets on thermal paper. It is suggested to have your ticket confirmation number and purchasing credit card available if necessary to assist in the reprinting of tickets.
Van Andel Arena enforces a strict no re-admission policy. Any guests exiting the facility, except to designated smoking areas, will not be allowed re-admission.
There are no refunds for tickets purchased. This stipulation is clearly marked on each ticket. Should a decision be made to cancel or postpone an event, this information will be posted as soon as it is determined. Once payment is received, the customer CANNOT cancel an order and receive a refund or exchange tickets for any reason. Please verify that the seat location, quantity, and game date are correct before making a purchase. All sales are final.
Resale or attempted resale at a price higher than that printed herein is grounds for seizure or cancellation without refund or other compensation. In an effort to keep customer informed, we would like to re-familiarize you with the laws in Michigan governing ticket sale and resale, more commonly known as “scalping.” In Michigan, ticket scalping (selling tickets for more than their face value) is a misdemeanor (90-days/$100 fine). MCL 750.465 (6). Under MCL 750.465 (2) if the resale is being done with the written permission of the owner, lessee, operator, or manager of the theater, circus, athletic grounds, or place of public entertainment or amusement where the event occurs, then the sales can be made at locations other than the box office where the event occurs. The owner, lessee, operator, or manager must have knowledge and provide written permission to charge in excess of the box office price.
Suites and hospitality areas are not available to purchase on game days. There must be prior arrangements made through the Grand Rapids Griffins group sales department by calling (800) 2-HOCKEY. Supplies and locations are limited.
You have the option to upgrade your seat location with a flex ticket voucher or any vouchers involving complimentary tickets. The price charged will be the difference between the face value of your current seat price and the face value of the upgraded seat price on a per ticket basis. Half off coupons cannot be upgraded. The ability to upgrade tickets is based on current ticket availability.
The Grand Rapids Griffins do not handle ticket sales for any other Van Andel Arena events. For more information regarding Van Andel Arena events please call (616) 742-6610, visit the box office during regular business hours, or visit the Van Andel Arena website.
The Grand Rapids Griffins’ box office opens 90 minutes prior to the scheduled start time of the game. The turnstiles generally open one hour prior to game time. The box office remains open until the end of the first period. After this time, tickets can be purchased and/or picked up (will call tickets) at The Zone until the end of the second intermission. After this time, tickets are no longer available to purchase for that night’s game; however tickets for future Griffins home games are available to purchase at The Zone.
Purchasing tickets for Grand Rapids Griffins games at Van Andel Arena can be done at the team’s official retail provider, The Zone, located on the west side of the arena (tickets purchased at The Zone incur a $1.00 service charge per ticket), online through our website which links to Star Tickets, phone orders through Star Tickets by calling (616) 222-4000 or (800) 585-3737, or at the Van Andel Arena box office on game day (one and one-half hours before game time). Tickets purchased through Star Tickets over the phone or through their website incur a $3.50-$4.50 fee per ticket. Acceptable forms of payment include: cash, American Express, Visa, MasterCard, and Discover. Personal and company checks are not accepted. All credit card transactions will show up on your bank statement as Star Tickets, Inc.
Children under the age of 2 are admitted free of charge and are expected to sit in a parent’s lap. Children 2 years and over must have a ticket.
Flash Seats is a paperless-entry method of delivery. Find out ways you can use Flash Seats by visiting griffinshockey.com/flashseats.
Grand Rapids Griffins flex tickets can be redeemed at any time prior to the game at The Zone, or at any of the ticket sales windows at the box office one and one-half hours prior to the start of the game. Flex tickets cannot be redeemed over the phone and must be redeemed in person. Each flex ticket designates a specific price level where the tickets are valid. It is suggested that flex tickets should be redeemed at least one week in advance of the desired game, as they are based on availability. A flex ticket IS NOT A SEATED TICKET and must be turned in for a seated ticket. Flex tickets can be upgraded based on availability.
General admission tickets are only available when there are no available seating options. These tickets are always marked ‘GA’. Guidelines for general admission tickets are handed out when a purchase is considered. General admission tickets do not guarantee a specific seat location. General admission tickets allow you to sit in an unused seat no earlier than 25 minutes after the scheduled game time. Should a ticket holder arrive with a ticket for the seat you occupy, that ticket holder has priority over you. You will need to vacate that seat.
All games are 'Rain or Shine' events. Only in extreme inclement weather are games canceled or postponed. Rain and snow are not considered inclement weather. Should a decision be made to cancel or postpone a game, this information will be posted as soon as it is determined.
*All policies are subject to change; Revised on 7/27/16